How We Handle Your Information
Our Privacy Policy
Last Updated: 1 November 2025
This Privacy Policy describes how Grade Solution Learning Centre Pte Ltd (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website at gradesolution.com.sg or interact with our services, classes, programmes, digital learning platforms, or marketing channels (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Changes to This Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised version will be posted on our website with an updated “Last Updated” date.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information You Provide Directly
This may include:
- Name of parent/guardian and/or student
- Contact details (email address, phone number)
- Child’s academic level or school information where relevant to the Services
- Payment and billing information (processed securely by third-party payment providers)
- Information submitted through forms, chat support, enquiries, or registration portals
If you create an account on our learning platforms, we may also collect:
- Login credentials (username, password)
- Coursework submissions, assignment progress, attendance, and learning performance data
Information Automatically Collected (Cookies / Usage Data)
When you visit our Site, we automatically collect certain device and usage data, such as:
- IP address
- Browser type
- Pages viewed and browsing actions
- Time spent on the Site
- Interaction with email links or advertisements
We use cookies and similar tracking technologies to provide, improve, and personalise our Services.
Information from Third Parties
We may receive data from:
- Payment processors for transaction verification
- Marketing and analytics tools (e.g., Meta, Google)
- Learning platforms and communication integrations
3. How We Use Your Personal Information
We may use your information for the following purposes:
Purpose | Examples of Use |
Delivering our educational services | Class registration, learning platform access, academic progress tracking |
Customer support | Responding to enquiries, scheduling trial lessons, troubleshooting access issues |
Payment processing | Managing invoices, recurring billing, course enrolments |
Improving our services | Analytics, feedback, course development, internal training |
Marketing and communication | Sending updates, educational tips, promotions, offers, and event invitations |
You may opt out of marketing messages at any time by clicking “unsubscribe” or contacting us.
4. Cookies
Cookies help us understand how users interact with our Site. You may disable cookies in your browser settings. However, some features and learning platforms may not function properly if cookies are disabled.
5. Disclosure of Personal Information
We may share information in the following cases:
- Service Providers: e.g., payment processors, IT support, SMS/email platforms, learning management systems
- Marketing and Advertising Platforms: to deliver relevant content or promotions
- Corporate Affiliates: within our group of educational brands
- Legal Obligations: if required by law, court order, or regulatory authority
- Business Transactions: in the event of merger, acquisition, or restructuring (where permitted by law)
We do not sell personal data.
6. User-Generated Content
If you post comments, testimonials, or feedback voluntarily, this may be visible to others. Please exercise discretion when sharing information publicly.
7. Children’s Data
- Our Services are used by students; however, information is provided and managed by parents/guardians.
- We do not knowingly collect data directly from minors without parental consent.
- If you believe a child has provided information without consent, contact us to request deletion.
8. Security and Retention
We implement reasonable safeguards to protect personal information. However, no system is completely secure.
We retain information only as long as necessary to:
- Provide the Services,
- Meet legal or accounting requirements,
- Resolve disputes or enforce agreements.
9. Your Rights
Under Singapore’s PDPA, you may:
- Request access to your personal data
- Request correction of inaccurate data
- Request withdrawal of consent for future data use
To exercise these rights, contact us using the details below.
Please note that withdrawal of consent may affect your ability to continue using our Services.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, you may contact:
Data Protection Officer
Grade Solution Learning Centre Pte Ltd
Email: gradesolution.sg@gmail.com
Website: https://gradesolution.com.sg